Privacy Policy
LicensePal Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you use our website ("https://www.licensepal.com"), purchase our services, or otherwise interact with us.
1. Information We Collect
We collect and process the following types of personal data:
- Account information – name, email address, billing address, phone number, and login credentials.
- Payment details – processed securely by trusted third-party providers (PayPal, Stripe, CoinGate); we do not store full card numbers.
- Communications – emails, support requests, testimonials, or other correspondence.
- Usage data – IP address, browser type, operating system, pages visited, duration of visits, and cookies (see Section 5).
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide and manage our services, licenses, and billing (contractual necessity).
- To communicate with you about your account, purchases, and support (contractual necessity).
- To process payments securely (contractual necessity and legal obligation).
- To send service-related notices (legitimate interests).
- To improve our website and services through analytics (legitimate interests).
- To comply with legal and regulatory requirements (legal obligation).
- To send marketing communications, if you have consented (consent).
3. Legal Bases for Processing
Under UK and EU GDPR, we rely on the following legal bases:
- Contractual necessity – to provide the services you request.
- Legitimate interests – to secure our systems, prevent fraud, and improve services.
- Legal obligation – for tax, accounting, and compliance purposes.
- Consent – where you opt in to receive marketing or allow non-essential cookies.
4. How We Share Your Data
We do not sell or rent your personal data. We share it only with trusted third-party service providers who help us deliver our services:
- Amazon Web Services (AWS) – hosting (UK/EU region).
- MailJet – transactional and service emails.
- PayPal – payment processing.
- Stripe – payment processing.
- CoinGate – payment processing.
- Google Analytics – aggregated website usage analytics.
5. Cookies
We use cookies to make our site work properly, remember your preferences, and analyse usage. Categories include:
- Strictly necessary cookies – required for core site functionality.
- Functional cookies – remembering preferences.
- Analytics cookies – understanding how visitors use the site (Google Analytics).
Where required, we will request your consent before using non-essential cookies. You can withdraw your consent at any time by adjusting your browser settings or cookie preferences.
6. International Transfers
Some of our providers (such as MailJet, PayPal, Stripe, CoinGate, and Google Analytics) may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
7. Data Retention
We retain your personal data only as long as necessary:
- Account and billing records – while your account is active and for up to six (6) years thereafter, for tax and legal compliance.
- Communications – for as long as needed to provide support and maintain records.
- Analytics data – generally retained for up to two (2) years.
8. Your Rights
Under UK and EU GDPR, you have the following rights:
- Access to your personal data.
- Correction of inaccurate data.
- Deletion of your data (“right to be forgotten”).
- Restriction of processing.
- Data portability.
- Objection to processing based on legitimate interests.
- Withdrawal of consent at any time (for marketing or cookies).
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority in the EU.
9. Security of Data
We use industry-standard measures (firewalls, encryption, access controls) to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Links to Other Sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Data Controller
The data controller is:
LicensePal Limited
Registered UK Company #07230912
See the About Us page for further contact details.
Email: support[@]licensepal.com
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Where legally required, we will notify you and, if necessary, request your consent.
Last updated: September 2025
