Terms of Service

LicensePal reserve the right to suspend or cancel with immediate effect, access to any service, when LicensePal decide the account is being used inappropriately, or otherwise. LicensePal reserve the right to amend the terms and conditions at any time. It is the customer's duty to check for changes in terms and conditions.

Acceptable Use of Service

Licenses and accounts are for the use of the primary owner only. Account holders are not permitted to "borrow", "lend" or "sell", their leased license to any third party. Account holders are not permitted to "borrow" or "lend", their owned license to any third party.

LicensePal hold the right to refuse service and/or access to any party.

Payment Policy

Accounts may be paid monthly or yearly for leased licenses, or "one off" for owned licenses. Payment must be made by 'Paypal', 'Credit Card' or 'Moneybookers'. Other payment methods are permitted at the discretion of LicensePal. Service will start from the date the license is setup.

All payments are due in full on the monthly renewal date, failure to remit payment on or before the monthly renewal date will result in a late fee of 5% of the invoice total added to your invoice. If after a further 5 (five) days the full payment has not been received (including late fee amount) LicensePal reserves the right to cancel or suspend any and all services without further notice.

All payment is to be made in United States of America dollar ($) unless stated otherwise.

User Conduct

Abusive behaviour not limited to swearing, cursing, insulting, and or threatening behaviour towards LicensePal, its staff or customers is strictly forbidden. Personal abuse of ANY kind, whether transmitted across live chat, an instant messenger, email, support ticket, forum or telephone will result in immediate termination of service. In this event the customer will not be issued ANY refund.

Customer Information

It is the customers duty to keep LicensePal informed of any changes of personal details. This includes and it not limited to your email address, address and telephone number. Your new personal details must be sent three days prior to any new communication being sent to the customer. E-mail is the preferred contact method for general communication. LicensePal will not be held responsible for any loss of communication or problems that arise as a result of customers not informing LicensePal of their current and accurate contact details.

Cancellations and Refunds

Customers may cancel their service at any time. In this event, all start-up incentives and loyalty schemes will be cancelled without refund. If the service is cancelled before the end of the billing period,

Fees charged on a prepay basis are non-refundable. In addition some accounts incur set-up fees, these charges are also non-refundable.

LicensePal reserves the right to cancel the service and access to the service at any time. If a customer contravenes LicensePal's terms of service, a refund will not be issued in the event of a cancellation.

You are required to give LicensePal 7 (seven) days notice to cancel your service else your contract shall automatically be renewed. Notices should be sent to [email protected]

Quality of Services

Although LicensePal will make the best efforts to provide quality and uninterrupted services this is not guaranteed. LicensePal will not be responsible for any damages a service interruption may cause to the client.

Consequential Loss and Compensation

LicensePal accepts no liability for any loss however so arising suffered as a result of any failure or fault in the license provided by LicensePal. Any compensation shall be at the discretion of LicensePal and shall not exceed the pro-rata value of the loss of service provided. This compensation may take the form of an extension of the defective service or substitution with another service of equal or higher value or cash all at the discretion of LicensePal.

Setup Time

LicensePal cannot give any guarantee on a setup date for licenses. While most licenses are set up well within 24 hours, LicensePal will can not guarantee setup within this time frame due to licenses having to be manually processed.


Customer agrees that it shall defend, indemnify, save and hold LicensePal harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against LicensePal, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless LicensePal against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with LicensePal's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from LicensePal's server.


LicensePal will not be responsible for any damages your business may suffer. LicensePal makes no warranties of any kind, expressed or implied for services we provide. LicensePal disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by LicensePal and its employees. LicensePal reserves the right to revise its policies at any time.


LicensePal and the LicensePal logo are trademarks of LicensePal Limited. All rights reserved. All other trademarks are the property of their respective owners.